Remote Mainframe Customer Success Specialist - German/English

We are looking for a Remote Mainframe Customer Success Specialist - German and English speaking, to integrate the team of our client - a company in the technology sector.

What will be your main tasks and responsibilities?

- Ensure that customers derive maximum value from their investment, utilize all their licenses, identify new opportunities, and collaborate with sales teams to ensure growth attainment and increased footprint;

- Mentor and foster a working collaboration between customers, other functions and partners;

- Ensure customer renewal and drive the growth of customer advocates;

- Partner with Sales to manage assigned accounts to ensure customer success;

- Play a fundamental part in helping your customers establish and manage their Change Management/Governance/Centre of Excellence programs;

- Identify risks to the customer achieving their stated business goals and developing a risk mitigation plan;

- Develop and maintain long-term relationships with stakeholders in your account portfolio by networking between customers, partners and the company;

- Contribute thought leadership and best practice, both internally and externally, around business transformation;

- Work with the other areas within Customer Success and the company to develop and deliver repeatable processes and solution outcomes that improve the overall customer experience;

- Deliver successful customers to the contract renewal cycle and, where necessary, support the renewals process to minimize customer attrition.

What is required from you?

- Academic background in Computer Systems or related technical field or equivalent experience in programming software for systems and/or applications;

- Previous minimum 05 years z/OS systems or major subsystem (DB2 especially) and BMC Mainview experience;

- Communication skills (verbal & written) in English and German;

- Customer handling, proven problem solving and analytical skills;

- Excellent organizational/time management skills and ability to handle multiple tasks concurrently;

- Proven effectiveness at leading and facilitating executive meetings and workshops;

- Availability, autonomy and sense of responsibility to work in a full remote environment.

Sounds like you? Send us your CV and let's talk!

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Contacts and address

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Oriente Green Campus Rua Adão Manuel Ramos Barata, nº 3, Fração CA 1885-100 Moscavide