Patch Management Officer

Founded in 2005 in Lisbon, agap2IT is a European organization operating in the fields of Information Systems, Science and Technology.

Our ability to act globally, combined with the team’s extensive technical, functional and business expertise, ensures excellence in responding to the most demanding challenges.

With the agapian spirit and values such as people development, entrepreneurship and social responsibility, more than just a project, you will have the opportunity to build a career tailored to you.

Profile description:

- 3+ years of experience in IT operations, systems administration, or information security roles;

- Proven experience in planning, coordinating, and monitoring patching activities across complex IT environments;

- Strong understanding of patch management processes, tools, and lifecycle;

- Experience in regulated or audited environments (e.g., finance, healthcare, government) is an advantage;

- Knowledge of ITIL frameworks, change management, and incident escalation processes;

- Familiarity with compliance standards such as ISO 27001, NIST, PCI-DSS, and CIS;

- Awareness of cybersecurity best practices and vulnerability management principles;

- Understanding of vulnerability scoring systems (e.g., CVSS) and assessment tools (e.g., Tenable, Qualys, Rapid7);

- Experience collaborating with cybersecurity teams to align patching with vulnerability remediation plans;

- Ability to develop and manage patch deployment schedules and maintenance windows with minimal business disruption;

- Skilled in monitoring patch deployment success, generating audit and compliance reports, and tracking remediation progress;

- Strong analytical and risk assessment capabilities to prioritize patches based on business impact and exposure;

- Knowledge of networking, firewalls, and endpoint;

- Understanding of virtualization platforms (VMware, Hyper-V) and cloud infrastructures (AWS, Azure, GCP);

- Proficiency in documentation, creating patch reports, compliance dashboards, and maintaining audit trails;

- Excellent communication and collaboration skills to liaise with infrastructure, application, and security teams;

- Ability to explain technical topics to non-technical stakeholders clearly and effectively;

- Experience managing patch exceptions and delays, conducting risk assessments, and applying compensating controls;

- Skilled in maintaining patch management policies and procedures, ensuring compliance with organizational and regulatory standards;

- Fluency in English is mandatory.

Mandatory requirement: Living in Portugal or holding legal authorization to reside in Portugal.

Our agapian benefits include:

- Health insurance;

- Life and personal accident insurance;

- Free training (technical, behavioral, and language) and technical certifications;

- Discounts platform across different sectors;

- Vodafone plan (mobile communications and broadband);

- Free access to nutrition, psychology, and general medicine consultations;

- Continuous and personalized career development support.

At agap2IT, we stand for equality and value diversity.

We foster a safe and inclusive environment, where opportunities are equal for all employees.

We do not discriminate based on age, ethnicity, sexual orientation, gender, disability, or any factor other than merit.

All applications with the required skills for the role are welcome. Join us!

Apply here

Contacts and address

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Rua Sousa Martins, Nº10, 3º andar 1050-219 Lisboa