Klarna has reduced its workforce from 5,500 to 3,000, halving headcount in a sweeping restructuring. CEO Sebastian Siemiatkowski revealed he’s using ChatGPT as a personal tutor to learn database querying—an example of the company’s aggressive shift toward AI.
In addition, Klarna axed 1,200 internal software tools, including Salesforce, and centralized AI systems to streamline operations. The result? A reported $2 million in savings and a leaner, more tech-driven company.
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